Within that vision, the real and virtual worlds can merge into each other, according to Meta. The idea is that there will be one metaverse. Just like it is now the case with the internet. Platforms will be connected to each other. Many tech companies already work together in this area. For now, things haven’t progressed that far with the metaverse, but sometimes things can move quickly. 9. Conversational commerce The way in which people communicate with each other has of course completely changed in recent decades.
Just like the channels and resources used
This of course also applies to communication between companies and (potential) customers. It is Thailand WhatsApp Number Data for companies to be easily accessible in multiple ways to continue to meet the needs of their customers. Not everyone likes to pick up the phone. Some people like to get a quick response via an Instagram DM, while others prefer to just send a WhatsApp message. But when they contact us, they want to receive a quick and good answer. Sometimes even preferably directly with the help of a chatbot.
A major change in recent years is the growing need
To communicate with companies via text. More more people are less used to calling, but Ghana WhatsApp Number List to send a message with a question. Impact on retention Conversational commerce can play a strong role within this process. Given the importance of communicating quickly and effectively with (potential) customers, conversational commerce can provide a better return on invested online marketing euros. For example, if there is contact via WhatsApp, it is useful that the person can immediately order and pay. If you, as an advertiser, are not actively involved in this, it can obviously influence both customer satisfaction and returns.
